THIS POSITION WAS FILLED IN SEPTEMBER 2011

 

 

ApplyIT, a member of the Adapt IT Holdings Group is a Microsoft Gold Certified Partner specializing in manufacturing related software products and services on the Microsoft technology platforms.  The Company is seeking applicants for the position of Junior Support Consultant.    This is an entry level position and the successful candidate will be ambitious to grow their experience and skills by ensuring a high level of customer satisfaction in a wide range of companies and industries served by ApplyIT (www.applyit.com).  The candidate will aspire to become a consultant with in depth understanding of ApplyIT’s products and services.

KEY RESPONSIBILITIES:

  • Support of software applications  (troubleshooting, logging of calls in CRM system, maintaining knowledge base of call resolutions,  co-ordinating call response by other consultants, ensure satisfaction of users with call resolutions)
  • Implementation support: installation of software, basic configuration, data capture, training and documentation
  • System health checks (basic data analysis and report writing)
  • Basic Microsoft database administration
 

QUALIFICATIONS AND EXPERIENCE:

  • Microsoft Power Point, Word and Excel skills
  • Knowledge of Microsoft SQL Server, SQL Reporting Services, Windows Server, Microsoft CRM skills would be an advantage
  • Prior exposure to manufacturing or mining sector would be an advantage
  • Industrial, Chemical or Mechanical Engineering background or training at tertiary level would be advantageous
 

CORE JOB REQUIREMENTS AND BEHAVIOURS:

  • Must be able and willing to travel
  • Effective and concise communication (verbal and written form)
  • Strong aptitude for and understanding of technology with a desire to stay current and maintain relevant skills in a fast moving technological environment
  • Good problem solving skills
  • Strong customer focus and ability to work under pressure
  • Active involvement in pursuing resolutions to neglected requests
  • Adaptable self-starter who can manage their own work load and take initiative for own personal growth
  • Medically fit for industrial environments
  • Willing to undertake overtime work from time to time (which will be remunerated according to company policy)
  • Normal hours of work will be from 08h00 to 17h00 from Monday to Friday.
    •  
    This vacancy is open to internal and external Candidates.  Interested candidates must email their detailed CV’s to the HR department, recruit@adaptit.co.za by no later than the 19th of August 2011.  Please note that only short-listed candidates will be responded to.